Thank you for choosing StreamXTV. We truly appreciate your business and are committed to delivering high-quality TV services. By using our platform, you agree to the terms outlined in this Refund and Returns Policy.
1. Eligibility for Refunds
To ensure a positive experience, we offer refunds based on the timing of your cancellation:
Within 7 Days
If you cancel your subscription within 7 days of your initial purchase, you are eligible for a 100% full refund.
Within 6 Months
If you cancel after the first 7 days but within 6 months, you may receive a 50% refund of the total amount paid.
After 6 Months
If you cancel after 6 months, a prorated refund will be calculated based on the unused portion of your subscription.
2. How to Request a Refund
To request a refund, please contact our support team at support@streamxtv.us and provide the following details:
- Your full name
- The email address used for your account
- Subscription details (plan, purchase date, order ID)
- Reason for the refund request
Submitting complete information will help us process your request more efficiently.
3. Refund Evaluation and Processing
All refund requests are reviewed against the criteria listed above. If your request is approved, your refund will be processed within 10 business days to the original payment method used at the time of purchase.
4. Non-Refundable Situations
Refunds will not be issued under the following conditions:
- Requests made after the eligible refund period
- Violations of our Terms and Conditions
- Monthly subscription plans as noted in Section 1.3
- Significant use of the service after purchase
5. Dispute Resolution
If you believe your refund request was unfairly denied, you may file an appeal by contacting our support team. Appeals will be reviewed within 5 business days, and we are committed to handling them fairly and transparently.
6. Policy Changes
StreamXTV reserves the right to modify this Refund and Returns Policy at any time. Updates will be posted on this page, and we encourage you to review the policy periodically.
7. Contact Us
For any questions or concerns regarding this policy, please reach out to us at:
📧 Email: support@streamxtv.us
8. Our Commitment to You
At StreamXTV, your satisfaction is our priority. If you encounter any issues or have feedback, we welcome your input and promise to resolve concerns promptly and respectfully.
Thank you for choosing StreamXTV. We value your trust and look forward to serving your TV service needs with excellence.